FAQs
Frequently Asked Questions (FAQs)
Welcome to The Flexo! We’re here to answer your questions and ensure you have a seamless shopping experience.
Shipping & Delivery
What courier services do you use for delivery?
We partner with Leopards, Post-Ex, Trax, for deliveries across Pakistan.
For international deliveries, please contact us via WhatsApp at 0330-8256485 for assistance.
How long does home delivery take?
- Major cities: Delivery within 2-3 working days (Monday to Saturday).
- Minor or interior cities: Delivery within 2-5 working days.
Do you deliver on weekends?
Weekend deliveries depend on the courier service. Some orders may be delivered on weekends.
Can I collect my order from a local store?
Yes, we offer a reserve and collect service in Karachi only.
Can I track my order?
Yes! Once your order is dispatched, you will receive a text message with a tracking number. Use it to track your order's status.
Why was my order canceled?
Orders may be canceled for the following reasons:
- Incorrect phone number or address provided.
- Failure to confirm the order via phone.
- Please ensure to pick up calls from unknown numbers to avoid cancellations.
- Bank transfer orders do not require phone confirmation and are dispatched once payment is made.
Payments
I’m new. How do I place an order?
Placing an order is simple! Visit our website at www.theflexo.store and follow the steps to checkout.
Is it safe to order online?
Yes, we use industry-standard SSL encryption to protect your sensitive details, such as your name, address, and payment information.
How do I apply a promotional code?
Enter your promotional code in the designated field at checkout. If valid, the discount will be applied automatically.
What payment options do you offer?
We accept:
- Cash on Delivery (COD)
- Bank Transfers
Products
How do I find the right size?
Refer to our Size Chart page before placing an order. Some products also feature a size guide on their respective pages.
Are your products original?
Yes, all our products are 100% original. However, due to the nature of bulk shipments, there may be slight variations in shades. Rest assured, we maintain high-quality standards for all items.
Where do you source your products?
We procure items such as jeans, trousers, and chinos from top factories producing premium brands. These items include factory excess stock or those with minor labeling errors.
Are your products tagged?
Approximately 80% of our products are tagged, while others may have cut or missing labels.
Order Information
How do I know if my order was successful?
You will receive:
- An automated email confirming your order.
- A confirmation call or message once your order is ready for dispatch.
Where is my order?
Deliveries are handled by Trax. To track your order, contact us on WhatsApp at 0330-8256485 with your tracking details.
Can I make changes to my order?
For any changes, call us immediately after placing the order. If the dispatch process has not begun, we will attempt to make the changes.
Why didn’t I receive my complete order?
Before dispatch, we conduct a thorough quality control check. If an item is unavailable or doesn't meet our standards, it will be removed from your order.
How do I make a complaint?
We value your feedback. For complaints or suggestions, please contact us via WhatsApp at 0330-8256485 or email us at theflexostoreofficial@gmail.com
Exchanges & Returns
Do you offer returns or refunds?
We do not have a return policy, but we offer a hassle-free 7-day exchange policy.
How do I exchange an item?
Follow the steps outlined in our Exchange Policy page to complete your exchange request.
What if I receive a damaged item?
While we strive for perfection, errors can occur. If you receive a damaged item:
- Send an image of the damaged item via WhatsApp to 0330-8256485
- Include your order reference number, a copy of your invoice, and an image of the parcel you received.
- Our support team will assist you promptly.
For any additional inquiries or assistance, contact us:
- WhatsApp Support: 0330-8256485
- Email:theflexostoreofficial@gmail.com
Thank you for choosing The Flexo! We’re here to enhance your shopping experience with premium products and exceptional service.
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